The right people.
At the right time.
Capacix brings control to operations where the workload changes every day. From process analysis and forecasting to capacity planning, scheduling and WFM software. Practical, measurable, and together with your team.
Wherever work, people and time have to line up.
- Customer contact
- Logistics
- Retail
- Healthcare
- Shared services
Six places where we make the difference
Simply tailored. First conversation free of obligation.
Forecasting
Volume, AHT and shrinkage forecasts at interval level. Including seasonal patterns, campaign effects and an accuracy measurement that runs every week.
Capacity planning
From forecast to FTE requirement: Erlang C, shrinkage build-up, contract mix and a scenario model your management can work with themselves.
Scheduling
Shift patterns that cover the curve and are liveable. Including self-scheduling, labour-law and collective-agreement checks and a fixed publication horizon.
WFM software: selection, implementation, recovery
Selection without vendor interest, or finally making an existing package do what it was bought for. Configuration, data integrations, adoption.
Interim WFM management
Carrying the WFM department for a while: from daily traffic to the monthly capacity review. With a handover file as the end product.
Data analysis & process optimisation
Where does it really get stuck: demand, staffing, adherence or process? Analysis on your own data, with an improvement plan that prioritises on euros.
One 30-minute conversation, and you know where you stand
No sales pitch with slides. You tell us where it hurts, we say what we would do, and whether we are the right partner for it.