One suite for the whole WFM cycle: forecasting, capacity planning, scheduling, intraday and reporting. Set up for your teams, your rules and your telephony.
Every week the suite makes a new forecast on your own history. Several models run alongside, and the best one proposes the forecast. Planning only uses it once WFM has approved it.
The capacity plan turns the forecast into FTE per week, months ahead. It counts the contracts of the people you have, shrinkage and planned training. So you see well in time when to recruit.
The suite builds the schedule itself. Shifts, breaks and tasks land so that staffing follows demand. The preferences of employees count. Then you adjust on the planning board with the mouse, by day, week or month.
Employees see their schedule on their own phone, with every break and every task. They see per week whether there is room for time off, and request it right away. There is nothing to install.
The Interval screen sets today's volume against the forecast, and staffing against what is needed. The forecast for the rest of the day moves with what comes in. The advice says who can leave the line for other work, and when.
The wallboard and the TV screen show the queues live, per team. The status board reads along with the telephony: who is on the line, who is on a break and who follows the schedule.
Reporting shows calls, service level, waiting time and backlog per team, by day, week and month. During the day there are updates to share with the floor. At the end of the day the daily report goes to team leads and management.
The same sum the suite makes every half hour: Erlang C. Fill in your own figures.
Telephony from Mitel, figures from Excel or Power BI and the detailed planning from your own report.
Shifts, breaks, shrinkage, service levels and leave rules, per team.
Sign in with your business account from Microsoft or Google. Everyone sees what belongs to their own role, from planner to employee.
You work in the browser. We host and maintain the suite, so there is nothing to install or keep up to date.
Velora is a made-up web shop for home and garden, with a customer service team and a team for subscriptions. The demo holds figures from January 2024 and over sixty employees. On working days the day runs live. Request access and we will send you the login details.